Baystate Emergency Medicine - Springfield - Springfield, Massachusetts

Lourdes Mercado

Entering is terrible, the staff that receives you is supposed to help you feel a little relieved, at least you feel like they are helping you. It is terrible in this reception area, a lot of people trying to treat you badly, horrible women in their treatment of patients. Waiting for hours, I have felt the racism firsthand among the Hispanics most affected. It is not the first time since we do not know why the ambulance people tell them to take them to the other hospital, one ends up in the baystate to have a bad time with that staff who is so hostile even to children with autism. They should have people who really care and like customer service and that bunch of bitter old ladies don't put it in such a sensitive area. You have so many personnel without sensitivity to treat human beings.
Supervise more those front reception areas of the hospital, look at the treatment that these people give to people who come to wait dead hours with all kinds of physical suffering or situations of car accidents sitting in a chair for them to see it, it is very sad and embarrassing to others. We want to be treated like human beings, not like trash.... Now I'm going to give them an A in the area of ​​doctors, not all of them, but the vast majority do behave like professionals in their area. But your reception was horrible. And their organization looks like a prison with long faces and horrible treatment.

Este hospital muy grande pero el servicio al entrar malisimo el personal que te recibe el cual se supone que te ayude a sentirte un poco aliviado por lo menos sentirte que te ayudan es pesimo en esta area de la recepcion un moton de gente para tratarte mal, mujeres hororosa en el trato a los paciente horas muertas esperando he sentido el rasismo en carne propia los mas afectados lo hispanos. No es la primera ves ya que no sabemos por que los de la ambulancia uno le dice que los lleven al otro hospital termina uno en el baystate a pasar malos rato con ese personal tan hostil hasta con los niños con autismo. deberian tener gente que verdaderamente traten y le guster el servicio al cliente y ese monton de viejas amargas no ponerlo en area tan sensitiva. Ustedes tienen tantato personal sin sensibilidad para tratar seres humano
Supervise mas esas areas recepcion primera cara del hospital miren los tratos que dan esas personas a gente que llegan a esperar horas muertas con todas clase sufrimiento corporal o situaciones de acidentes de carro sentadas en una sillas a que lo vean es bien triste da verguensa ajena. Nosotros queremos un trato como seres humanos no como basura.... ahora si les voy a dar una A en el area de los doctores no todos pero la gran mayoria eso si se porta como profesionales en su area. Pero Su recepcion horribles. Y su organisacion parece de una carcel las caras largas y tratos horribles.

Vanessa Rivera

Había ido el dia antes y mi diagnóstico fue de una sobredosis prescrita por mi neurologa. Me dejaron 2 horas en sala de espera teniendo movimientos involuntarios fuertes. Me pasaron a insistencias de otros pacientes y me dejaron en una silla de ruedas en una esquina. Me fui y mi record fue cambiado diciendo q fui por náuseas y vómitos. Todo para cubrir la falta de la neuróloga.

Isaiah Lopez

La peor experiencia 12 horas en espera y nada mi madre con dolor he hablado con el personal y todos repugnantes nadie sabe nada no parece ni una sala de urgencias.Parecieras q llegaras al matadero donde lo que les satisface es ver los pacientes sufriendo de dolores nunca veo mejoría en sala de emergencias ‼️

Maylenid Reyes

I recently had the unfortunate experience of visiting the emergency room, and I have to say it was one of the most dehumanizing and distasteful encounters I've ever had with a healthcare facility. The nurses, who are supposed to be the compassionate backbone of medical care, were anything but. Instead of offering empathy and support, they were dismissive and even condescending, treating patients like burdens rather than individuals in need of care.

One particular incident stood out when I witnessed a nurse openly humiliating a patient who was clearly in distress. Rather than offering comfort or assistance, she made sarcastic remarks and acted as though the patient’s pain was an inconvenience. This wasn’t an isolated case either—throughout my time there, it seemed like several of the staff members shared the same distasteful attitude.

Overall, the service is garbage, the care team is garbage and it was deeply disappointing to see a place that should be a sanctuary for those in pain turn into a space of embarrassment and belittlement. I hope that the hospital takes a serious look at the behavior of its nursing staff and works to restore the compassion that should be at the heart of emergency care. With that being said please hire nurses who actually care about their patients.

In the past I would be understanding to those in the medical field with staff shortages and such but this experience changed my mind entirely. If you have time to sit and yap with your coworkers while ignoring almost if not all your patients you don’t deserve my empathy.

Shane Jones

Took an hour to get an X-ray for a possible fracture, 3 hours later, still waiting. Are there any actual doctors on?

Edit: Took 8 hours to finally be seen. The worst part isn’t even the lack of care that I received, but the lack of care shown to others waiting, including a gentleman rubbing his chest and complaining of chest pain after saying he had heart issues, a couple women with clearly broken ankles not even being offered ice packs while they wait, and a couple people vomiting on the floor with prolonged time cleaning it up (15-20 minutes after it happened, a “triage nurse” simply put pee pads down on the floor to cover it, with another hour passing before someone from environmental came by to clean it up). It was absolutely appalling what was (and most importantly wasn’t) happening. Someone was even refused water because “not everyone can get water.” You clearly need to do better.

Dave Diaz

Today I was at Baystate outpatient facilities exactly at MRI ,but mine was under anesthesia and the receiving area the staff made me fill safe and comfy,then the escort was a kind man after that at the preparation there was nurse Bryan he was great in the process and more..then went up to MRI room the staff the best...after done in recovery room there was nurse Neal he went over the Top and beyond to make me fill ok his professional skill and treatment was first class.. keep the good work!

Zoila Ramos

I been in the waiting room since 3pm with body eaches vomiting and other symptoms it's 10pm and I am still waiting to be seen by anyonr my pulse is 130 very high and I have dehydration problems I have not been seen by anyone I had EKG and I'll still waiting to be seen. my doctor send me here to get the fluids that I need because I can't keep anything down.

Fatema Aldria

0/100?sh*t
5 hours wait

My daughter is 3 years old, crying from her throat and fever. The employee passed our turn and admitted 6 other patients in front of us. I left the hospital without my child being seen by the doctor